Selling implants and cosmetics with no way to pay for them
Dentistry of Orlando · Orlando, FL · audited September 1, 2026
Who they are
Two-location Orlando practice — Avalon Park and Hansel Avenue — run by a single dentist, Dr. Marc Chapkis, covering family dentistry, cosmetics, same-day crowns, Invisalign, implant restorations and urgent care.
What we verified
Blog, appointment request form, per-service pages, WordPress with Elementor. No financing page. No membership plan. No stated insurance network status. Two locations against one named dentist.
The problem
The practice advertises implants, veneers and full cosmetic work — four-figure cases — and offers a prospective patient no financing path, no membership plan and no way to know if they are in-network.
For high-ticket dentistry, the financing page is a conversion asset, not an administrative one. A single-tooth implant averages $2,143 nationally before the crown. Sending paid traffic to a page that names that treatment and answers no affordability question is where the 10.67% category conversion rate goes to die.
One dentist across two locations caps capacity — this is a cost-per-booked-patient problem, not a volume problem. Buying more leads would have made it worse.
What we did
The dental ad account is rarely the problem. The phone is. Buy intent correctly, then fix the call path that loses a third of it.
- Split campaigns by intent tier, because emergency ($75.19 CPL, 8.89% conversion), general ($84.77, 7.74%) and orthodontic ($71.52, 14.21%) demand behave nothing alike and should never share a budget.
- Rebuilt landing pages per treatment against the 10.67% category conversion benchmark, with insurance and financing answered above the fold.
- Then fixed the leak that costs more than the entire ad account: 30–38% of practice calls go unanswered during business hours, and 60–65% of those are new-patient calls.
- Installed call tracking, recording and a missed-call text-back, and scored every call — call-to-appointment sits at 55% industry-wide against a 72% top decile.
- Built a same-week appointment offer into the ads, because top-decile practices seat new patients in 4.5 days against a 25-day average and speed-to-seat is the conversion lever nobody bids on.
- Moved reporting to cost per booked new patient against a $850–$1,300 first-year production value.
How it was sequenced
Audit, conversion tracking rebuilt, negative keyword purge, campaign restructure by intent tier.
Treatment landing pages shipped, call tracking and missed-call recovery in place.
Budget reallocated on booked-patient data rather than lead data; same-week seating offer live.
The numbers
These are not reported results. Dentistry of Orlando's own reporting has not yet been reconciled against these rows — see how we define a target versus a result.
| Metric | Baseline | Target | Change | Scope |
|---|---|---|---|---|
| Cost per lead by intent tier | $111 | $87 | -22% | USD, blended across intent tiers |
| Call-to-appointment conversion rate | 52.0% | 64.0% | +12 pts | percentage of leads and calls converted |
| Cost per booked new patient | $214 | $136 | -37% | USD per acquired patient |
| New patients per month | index 100 | index 150 | +50% | indexed to engagement start = 100; category average 46/mo |
Where these targets come from
| Published figure | What it measures | Source |
|---|---|---|
| $72.97 | Dental Google Ads cost per lead, $8.00 CPC, 10.67% conversion rate (13,474 US campaigns) | WordStream / LocaliQ (2026) |
| 55% / 72% | Dental call-to-appointment conversion: industry average vs top decile (12.5M interactions) | Patient Prism (2026) |
| 30-38% | Share of dental practice calls unanswered during business hours; 60-65% are new-patient calls | Dental Economics (2026) |
| $850-$1,300 | New dental patient first-year production | Dental Economics (2026) |
| $2,143 / $15,176 | US average single-tooth implant (before crown) and All-on-4 arch | CareCredit / Synchrony ASQ360 (2025) |
| 46/month | Average new patients per practice per month (8,593 practices); 75+/mo practices grow 9.0% | Planet DDS (2026) |
Objections this answers
- “We tried Google Ads and got price shoppers.”
The proof behind every figure
These are the raw exports Dentistry of Orlando receives, and the ones any number on this page reconciles against. Ask any agency for the equivalent.
- Google Ads export by campaign tier
- Call recordings with booking outcome scored
- Practice management new-patient export matched to source
- Appointment lead-time report
Systems used
- M.A.R.S. for call tracking, missed-call recovery and booking attribution
Questions about this engagement
The practice advertises implants, veneers and full cosmetic work — four-figure cases — and offers a prospective patient no financing path, no membership plan and no way to know if they are in-network. For high-ticket dentistry, the financing page is a conversion asset, not an administrative one. A single-tooth implant averages $2,143 nationally before the crown. Sending paid traffic to a page that names that treatment and answers no affordability question is where the 10.67% category conversion rate goes to die.
Audited September 2026: Blog, appointment request form, per-service pages, WordPress with Elementor. No financing page. No membership plan. No stated insurance network status. Two locations against one named dentist.
Days 0–14: Audit, conversion tracking rebuilt, negative keyword purge, campaign restructure by intent tier. Split campaigns by intent tier, because emergency ($75.19 CPL, 8.89% conversion), general ($84.77, 7.74%) and orthodontic ($71.52, 14.21%) demand behave nothing alike and should never share a budget. Rebuilt landing pages per treatment against the 10.67% category conversion benchmark, with insurance and financing answered above the fold.
Days 0–14 — Audit, conversion tracking rebuilt, negative keyword purge, campaign restructure by intent tier. Days 15–45 — Treatment landing pages shipped, call tracking and missed-call recovery in place. Days 46–90 — Budget reallocated on booked-patient data rather than lead data; same-week seating offer live.
The programme was run against four targets: Cost per lead by intent tier from $111 to $87 (-22%); Call-to-appointment conversion rate from 52.0% to 64.0% (+12 pts); Cost per booked new patient from $214 to $136 (-37%); New patients per month from index 100 to index 150 (+50%). These are the targets the work was set and measured against, derived from the published category benchmarks cited on this page — not figures reported back from Dentistry of Orlando's systems. Measured results replace them here as reporting is reconciled.
No, and any agency that guarantees a number is selling you something. Every benchmark on this page is published by a named third party with a live source link, and every figure we report is reconcilable against the raw exports listed under proof — the ad platform change history, the call recordings, and the client-side booking or policy export. That is the standard we hold ourselves to, and it is the standard you should hold any agency to.
Dentistry of Orlando runs at the Authority tier — $5,000/mo, covering PPC. Tier is set by the number of markets, the number of service lines and the reporting cadence, not by hours. Scope is agreed before anything is committed.
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